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At Externetworks, we know that businesses often confuse the functions of a Network Operations Center (NOC) and a Help Desk, even though both play critical roles in IT service delivery. The NOC is responsible for the proactive monitoring, management, and maintenance of IT infrastructure. It ensures networks, servers, and applications run smoothly by identifying and resolving potential issues before they impact business operations. On the other hand, the Help Desk focuses on providing direct user support—addressing employee or customer tickets, troubleshooting end-user issues, and ensuring seamless day-to-day operations.

https://www.extnoc.com/network-operations-center/noc-vs-help-desk/