What happened on my Air Canada Business Class Flight?

I flew on AC's new new 787-9 Dreamliner on red eye flight from Mexico City. I'd be excited to try this airline, as i've never had a chance to before, but unfortunately quite a few things went wrong. Here is my account of what happened.

I was silenced by the crew, told I was not allowed to film, provided a sub par premium experience and made to feel very unwelcome. This is not what I expected from North America's best Airline...

I want to give a special mention to the ground crew which came to check on me in the terminal, to apologise for the experience I had and to offer me food, snacks and Air Canada merch. An excellent example of how to rectify a poor experience, I just hope that mentioned service improvements will happen on this red eye flight.

Thankfully I still managed to offer a comprehensive review of this flight, but had I not pushed back or made my concerns public on my IG then I feel this may not have been the case.

Next flight up, I'll be flying onboard their 777-300ER in Business Class, and without giving too much away, it was a completely different experience. Let's hope what happened today is a one off. My other concerns today were with the soft product provided, no bedding for a night flight, breakfast served at midnight and overall attitude towards taking photos (not in line with other reviewers).

I hope also to try their Signature Business Class, their YYZ suites (lounge) - but managed to get a tiny sample on my next flight of what their concierge service is like.

As always let me know what you think to my flight down below.

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