How do FBI hostage negotiators never split the difference? Can you use the same techniques? Chris Voss draws upon his 24-year career with the FBI to show you how to use tactical empathy with the “bad, the mad and the sad” in your daily life to never split the difference and still have great relationships. Chris Voss is CEO of the Black Swan Group and author of the national best-seller “Never Split The Difference: Negotiating As If Your Life Depended On It”. Chris’s book was named by Inc.com as one of the seven best books on negotiation ever written. A 24-year veteran of the FBI, Chris retired as their lead international kidnapping negotiator. Drawing on his experience in high-stakes negotiations, his company specializes in “Accelerating business negotiation outcomes with Tactical Empathy”. Chris and his team help people and companies secure and close better deals faster, and improve their own internal communication. Chris has been featured in TIME, Business Insider, Entrepreneur, Inc., Fast Company, Fortune, The Washington Post, SUCCESS Magazine, Squawk Box, CNN, ABC News and more. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx