Improve your English speaking and vocabulary with BBC Learning English! When a company's service is not to your satisfaction, how do you complain? What's the best way to get what you want? And when has complaining been completely futile? Sam and Rob discuss people's readiness to complain and teach you English vocabulary.

You'll find audio and text for download on our website: http://www.bbc.co.uk/learninge....nglish/english/featu

𝐌𝐨𝐫𝐞 𝐞𝐩𝐢𝐬𝐨𝐝𝐞𝐬:
How can I help the environment?
https://youtu.be/uhfVT5iAtMM

The future of food
https://youtu.be/Y3vHuw97AiA

Is tourism harmful?
https://youtu.be/UhR-Bn4UII0

Does your name start with the wrong letter?
https://youtu.be/NLj72KSNZoo

𝐕𝐨𝐜𝐚𝐛𝐮𝐥𝐚𝐫𝐲:
𝐚 𝐬𝐞𝐜𝐭𝐨𝐫
an area of business within the economy, for example: the telecommunications sector

𝐢𝐧𝐡𝐞𝐫𝐞𝐧𝐭
a natural part of something, usually a difficulty or risk, that can’t be avoided

𝐭𝐨 𝐩𝐞𝐫𝐟𝐨𝐫𝐦
if a company is performing well, it is being successful

𝐝𝐨𝐦𝐢𝐧𝐚𝐧𝐭
strongest, most used

𝐭𝐨 𝐞𝐬𝐜𝐚𝐥𝐚𝐭𝐞 (adj, noun: escalation)
to take something to a higher level, for example to escalate a complaint if you are not satisfied with the first response

𝐭𝐨 𝐝𝐞𝐚𝐥 𝐰𝐢𝐭𝐡 (a problem or complaint)
to try to fix a problem or resolve a complaint


[Cover: Getty Images]

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